Contact information
Contact Melloa
We’re here to help you with any question about your order or our products.
Customer Support
Email us at: Support@melloastore.com
Mailing Address
Melloa HQ
Viaducte de Vallcarca 74, 4-2
08023 Barcelona, Spain
Business Hours
Monday – Friday: 9:00 – 18:00 CET
Weekends & holidays: Closed
We aim to reply within 24 hours on working days.
Frequently Asked Questions
Here are some quick answers before you reach out.
When will my order arrive?
Most orders are processed within 1–2 business days. Standard delivery in the UK & EU usually takes 5–10 business days. You’ll receive a tracking link as soon as your order ships.
How do I return an item?
You have 30 days to request a return. Simply email us at Support@melloastore.com with your order number. We’ll send you instructions and a prepaid label (the cost is deducted from your refund, unless the item is faulty).
Do you ship internationally?
Yes, we currently ship to the UK, EU and selected international destinations. Shipping costs and times are calculated at checkout.
Still need help? Contact us at Support@melloastore.com.
