Lifetime Serenity Warranty

Lifetime Serenity Warranty

Your Melloa ring is designed to move with you through every season of life. If it ever loses its shine or stops spinning, we will take care of it for life.

  • Lifetime coverage
  • Spin and shine guaranteed
  • Simple process

What is covered

  • Loss of shine or unusual discoloration.
  • A spinner that gets stuck or stops turning with normal use.
  • Material or manufacturing defects.

If the exact model is no longer available, we will send an equivalent replacement of similar value.

What is not covered

  • Normal surface wear such as micro scratches and small marks over time.
  • Impacts, bending, crushing, or any obvious misuse.
  • Pieces modified, engraved, or repaired by a third party.
  • Loss, theft, or exposure to harsh chemicals or cleaning agents.
  • Deformation due to incorrect sizing.

This warranty complements your legal consumer rights. It does not replace them.

How to request a replacement

  1. Take a clear photo of the piece that shows the issue.
  2. Email the photo and your order number to support@melloastore.com.
  3. We review your request and arrange your replacement.

A short video can help our team confirm a spinner issue when needed.

Simple conditions

  • The warranty applies to the original buyer with proof of purchase.
  • One replacement per covered item.
  • Shipping costs may vary by destination and will be confirmed before dispatch.
  • We may ask for the defective item to be returned for quality review.

Caring for your ring

  • Wipe regularly with a soft dry cloth.
  • Avoid prolonged contact with perfume, sanitizer, or cleaning products.
  • Remove your ring for high impact sports and heavy work.
  • Store it in a dry pouch when not in use.

Frequently asked questions

How long does a replacement take

We usually reply within two business days and ship shortly after. You will receive tracking details once dispatched.

What if my model is no longer available

We will offer a similar design of equal value so you can continue your Melloa ritual.

Does the warranty cover scratches

Minor scratches from daily wear are not covered. If you are unsure, send us a picture and we will guide you.

Can cleaning restore the spinner

Sometimes a gentle clean around the moving part restores smooth motion. If not, your lifetime warranty applies.

Activate your warranty

Need help with sizing or care. Write to us. We are happy to help.