FAQ
🛒 Browse our collection, add your favourites to the cart, and checkout. You can order as a guest or create an account for faster future orders.
💳 We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are encrypted via SSL.
✉️ Email Support@melloastore.com immediately. If your order hasn’t shipped yet, we’ll update or cancel it for you.
📦 Yes! We ship to the UK, EU, and selected international destinations. UK orders usually arrive in 5–10 business days, EU orders in 7–14 business days. Delivery times for other destinations are shown at checkout.
🔍 You’ll receive a tracking link by email as soon as your order ships. Follow your package every step of the way.
🔄 You have 30 days after delivery to request a return. For UK & EU customers, a 14-day cooling-off period also applies by law. Items must be unused, with tags, and in original packaging.
👉 To start a return, contact Support@melloastore.com. We’ll provide a prepaid return label. Its cost will be deducted from your refund, unless your item is faulty, damaged, or incorrect—in which case we cover it fully.
👉 To start a return, contact Support@melloastore.com. We’ll provide a prepaid return label. Its cost will be deducted from your refund, unless your item is faulty, damaged, or incorrect—in which case we cover it fully.
⚠️ Yes: personalised items, digital downloads, and gift cards cannot be returned. Your statutory rights remain unaffected (e.g., faulty or misdescribed goods are always eligible for refund).
✨ Silver: gently polish with our premium microfiber cleaning cloth.
✨ Gold-plated: avoid water, perfume, and harsh chemicals.
✨ Store your rings in our Melloa Gift Pouch or Ring Box Book-Shaped Gift Case to protect them from scratches and keep them gift-ready anytime.
✨ Gold-plated: avoid water, perfume, and harsh chemicals.
✨ Store your rings in our Melloa Gift Pouch or Ring Box Book-Shaped Gift Case to protect them from scratches and keep them gift-ready anytime.
✅ Yes. Melloa is a registered brand based in Barcelona, Spain. We provide tracking for every order, secure payment options, and a 30-day return guarantee.
🎁 Yes! Add our Enchanted Book Ring Box or Melloa Gift Pouch at checkout for the perfect finishing touch.
🔒 We comply with GDPR and encrypt all transactions via SSL. Your privacy and safety are our priority.
📧 Email us anytime at Support@melloastore.com. We usually reply within 24 hours on business days.
